Lapor!

Lapor! provides an innovative platform for Indonesian citizens to express their aspirations and concerns related to public services and development programs. This platform, notable for being Indonesia's first social media-based complaint service, offers transparency by allowing users to monitor the progress of each report. Once reports are approved, they are published on the platform's site with status indicators, which supports public oversight. This feature encourages an interactive dialogue between users and governmental bodies, significantly enhancing civic engagement.

User-Friendly Reporting Mechanism

Lapor! ensures a straightforward and accessible reporting process through multiple channels, including this Android app, the official website, and SMS using the code 1708. The app simplifies the task by removing the need for users to worry about government jurisdiction, as it automatically forwards reports to the appropriate government agency out of 67 connected agencies. These include all ministries and some non-ministerial institutions, alongside Jakarta Provincial and Bandung City governments. This feature ensures reports are handled efficiently and helps streamline interaction between the public and government entities.

Strengthening National Integration

Lapor! is focused on enhancing its network of connections with governmental institutions across Indonesia. This expansion aims to create a more cohesive platform for addressing public aspirations and complaints. By fostering better connectivity with government bodies, Lapor! strives to establish a unified national service that promotes effective and transparent communication between citizens and authorities. This initiative is vital for encouraging public participation and strengthening government-citizen relations, thus paving the way for enhanced public service delivery in the country.